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Motability Electric Vehicles

Update on the new insurance company for the Motability Scheme

From 1 September 2023, Direct Line Motability (DLM), part of Direct Line Group, will replace RSA Motability (RSAM) as the insurance provider for the Motability Scheme.

The priority is to deliver the best value and service to Motability customers. We're excited to bring DLM's industry expertise, market-leading customer experience, enhanced digital offering, and focus on new technologies to the Motability Scheme.

What does this mean for Motability customers?

There will be no impact on customers and their insurance cover will be transferred automatically. The cover provided on the Scheme will remain the same and customers will use the same contact number for all insurance inquiries.

Insurance claims for incidents that took place before 1 September will continue to be handled by RSAM.

From 1 September, DLM will handle all new claims and service calls.

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